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Careers at E world Group

Welcome to E World Group

We are based in small Abingdon-on-Thames, the historic, modern market town set in rural Oxfordshire..Nearest train station is Didcot. Located six miles south-west of Oxford.

If you wish to be part of a successful team and have the opportunity to progress in a rewarding environment please refer to our job vacancies listed below. To apply for any of these positions please email a copy of your CV with a covering letter to info@mac4sale.co.uk, stating which position you are applying for.
PLEASE NOTE: Safe Pc Direct Ltd T/A Mac4sale do not accept introductions/CVs from headhunters, agencies or suppliers that have not signed a formal agreement. Therefore, any CV received from an unapproved supplier will be considered unsolicited, and the company will not be obligated to pay a referral fee.

Current Vacancies

We do our best to respond to all applications, however due to the volume we receive, it is not always possible for us to reply to every application.

Customer Support Advisor
Location: Abingdon Oxfordshire
Responsible to: Head of Customer Operations/CS Team Leader

Job Summary

The role of the Customer Support Advisor is to provide excellent customer support via phone, e-mail, letter and the internal electronic system. Liaising with internal departments, couriers and suppliers is crucial in order to solve customer queries, requiring a high level of communication. The main objective of those in the position is to achieve a response time of 24 - 48 hours to all correspondence and complaints, in order to maintain effective customer support and a satisfied consumer market. Personal and group objectives include meeting STATS that have been set by the Customer Support Supervisor.

Duties and Responsibilities
Provide the highest level of Customer Support via phone, e-mail, letter and the internal electronic system.
Answer customer calls within the SLA.
Respond to all customer correspondence within the SLA.
Take steps to resolve customer queries and complaints by contacting internal departments as well as couriers and suppliers.
Deal with complaint emails and letters.
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
Maintain a consistent and professional attitude.
Take on additional duties when required by your Manager if possible.
Adhere to stated policies and procedures regarding health and safety in the workplace.
Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical
The ability to type and word-process various documents and electronic information.
Communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
The ability to navigate external systems and websites.
Operate and record call type sheets.

Professional
Excellent communication skills in order to deal with a variety of individuals and issues.
Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
The ability to deal with complaints in a patient and professional manner.
The ability to work well in a team to meet common goals and objectives.
Prioritisation of workload to ensure a satisfied market.

Attitudes and Behaviours
Responsibility.
Adaptability.
Attention to detail.
Self-sufficiency.
Self-motivation.
Dedication to see projects through to completion.
"Can Do" attitude.
Credentials and Experience
Any previous experience is valued.

Apply for this position
To apply for this position, please email a copy of your CV with a covering letter to info@mac4sale.co.uk
stating which position you're applying for as shown above.

Computer Hardware Technician

Job Over View

We are looking for an enthusiastic and motivated I.T Technician / Laptop repair technicians to work in our Lab in the Oxfordshire. The successful candidate must have experience in stripping down computers plus repairing laptop computers we will prefer candidate with customer-facing skills.

Duties and Responsibilities
Diagnosing and repairing desktop and laptop with both software and hardware faults.
Setting up and installing new PCs.
Stripping down laptops or PCs and rebuilding their systems.
Replacing existing hardware devices.
Laptop LCD and LED screen repairs.
Inverter replacements.
Hard drives recovery and replacements.
Keyboards replacement.
Motherboard BGA repairs and replacement.
Component level repairs including motherboards and graphics card.
Laptop fan cleaning and replacement.
Data recovery.
Software and system repairs including installations, upgrades and virus cleaning.
Apple Mac repairs including iPad, iPhones and computer repairs.
You will be responsible for ordering and stocking of computer parts.

Skills / Qualifications / Experience Required

You must have above knowledge and experience to do laptop & Computer repair
You must be a team player work with a team of 10

6 reasons why you should join Safe Pc Disposal and get the appreciation you deserve:

1. Super friendly team.
2. Good work life balance.
3. Excellent training on our Laptop motherboard repairing machine.
4. Fast growing business.
5. Latest technology providers.
6. Great career potential.

Salary: £13000 - £18000/annum (Based on Experience & Knowledge)
Job Type: Permanent
Job Location: Abingdon Oxfordshire
Contact Person: Gemma Worsell
Email: info@mac4sale.co.uk
Phone: 01865 952725

Business to Business Sales Executive

Full time position
Hours: 40 hours per week
Salary: £16,000 basic (£25,000 OTE)
Location: Abingdon Oxfordshire
Responsible to: Business to Business Sales Manager

Job Summary
To achieve the department objectives in line with the corporate strategy and vision for which the job-holder is directly responsible, and continuously improve performance.
The role of the B2B Sales Executive is to prospect and develop new and existing opportunities via outbound telesales activity, by targeting small, medium and large business customers. This can be accomplished through the use of outbound calls in order to build relationships with potential customers, securing their interest in the products Safe Pc Direct Ltd T/A Mac4sale has to offer and closing deals to produce revenue and profit.

Duties and Responsibilities
Make outbound calls at a level agreed with the Sales Team Leader and/or Sales Manager.
Meet talk time levels as agreed with the Sales Team Leader and/or Sales Manager.
Offer quotations to potential business customers.
Maintain cooperative and productive inter-departmental relationships and procedures in order to deliver exceptional customer services at all times.
Identify and close opportunities for value added services sales e.g. configuration, installation and leasing.
Liaise with suppliers for product information and E.T.A.s.
Offer technical support for IT products whenever possible.
Take personal responsibility for and actively engage in product, system and skills training and development.
Take responsibility for determining and satisfying the needs of accounts, ensuring client satisfaction as the basis for further business.
Produce revenue and profit in line with company and individual targets.
Encourage clients to visit and use the website.
Order input to the Safe Pc Direct Ltd T/A Mac4sale sales order processing system within Safe Pc Direct Ltd T/A Mac4sale policy and procedure.

Project a positive image of  Safe Pc Direct Ltd T/A Mac4sale and the department at all times.

Adhere to stated policies and procedures regarding health and safety in the workplace.
Adhere to procedures regarding the proper use and care of equipment and materials associated with the role.
Pursue personal development of skills and knowledge in order to effectively perform the role.

Technical
The ability to type and word-process various documents and electronic information.
The adeptness to manage, organise and update relevant data using database applications.
Competence with Microsoft Office and its relevant functions.
The ability to communicate and convey information by relevant methods both internally and externally to aid and enable group connection and organisational operation.
The ability to navigate external systems and websites.

Professional
Excellent communication skills in order to deal with a variety of individuals and issues.
Initiative - the ability to make decisions and follow them through to achieve a perceivable objective.
Good time management.
Willingness to learn.
Resilient and flexible team skills.
Results oriented.

Attitudes and Behaviours
Responsibility.
Adaptability.
Attention to detail.
Self-sufficiency.
Self-motivation.
Dedication to see projects through to completion.
"Can Do" attitude.

Credentials and Experience
Maths and English GCSE grade C or above, or equivalent.
Experience in a sales team or similar environment is desirable for the position.
Knowledge of reseller market and competitors is valued.

 

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